![]() HighEncryption Pack and 'Root Certificates Update' should both be selected if they are available on this page. ![]() Click on the "Scan for updates" link to get the latest updates available for your computer's operating system. If this issue persists and you are using Windows OS, please open Internet Explorer and go to.This can be done at Microsoft's site or from third party sites like If you are using Internet Explorer 5, upgrading to IE 6 or IE 7 can often resolve this issue. ![]() If you are unable to temporarily disable your firewall, please try opening ports 80 and 22. The most common cause of this type of error is a firewall, proxy server, or similar product preventing the program from properly contacting the correct servers at Shockwave.
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